Refund policy
Return Period
- You have 30 days from the date of delivery to initiate a return request
- Returns requested after this 30-day window will not be accepted
Item Condition Requirements
- All returned items must be:
- In original condition
- Free from any signs of wear, stains, or damage
- Must have packaging bag it came in
- Items showing signs of wear will be returned to the customer at their expense
- We inspect all returns thoroughly upon receipt
Non-Returnable Items
The following items cannot be returned:
- Items marked as "Final Sale" at time of purchase
- Sale or discounted items (indicated during checkout)
- Items showing signs of wear, washing, or alteration
- Damaged items where damage occurred after delivery
- Shipping fees are non-refundable.
Return Process
How to Initiate a Return
- Email our customer service team info@bsmaht.com with:
- Your order number
- Items you wish to return
- Reason for return
- Package your item securely with all original packaging and tags
- Ship to the provided return address with tracking
- Keep your return tracking information until the return is processed
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a tracked shipping method to ensure your return can be verified
- We are not responsible for returns lost or damaged in transit
- Return shipping typically costs between $10-15 depending on location
Processing Time
- Returns are typically processed within 7-10 business days after we receive your package
- During high-volume periods (holidays, sales), processing may take up to 14 business days
- You will receive an email confirmation once your return has been processed
if your package comes to you with cuts as if it was miss handled by the delivery service, we are not responsible. However, if you email us, we will try our best to see what we can do! It's a case case situation.
Refund Information
Refund Exclusions
The following are never refunded:
- Original shipping charges
- Return shipping costs
- Items marked as final sale or non-returnable
Special Circumstances
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 2 days of delivery
- Include clear photos showing:
- The damaged product
- Original packaging
- Any shipping box damage
- For incorrect items, explain what you received versus what you ordered
- Valid claims will receive replacement items or store credit at no additional shipping cost
- Claims made after 2 days may not be eligible for resolution