Shipping policy

Order Processing & Shipping Timeframes

Standard Orders

  • Processing Time: All standard orders are processed within 1 business day
  • Shipping Duration:
    • United States: 3-5 business days after processing
  • Total Delivery Window: Please allow 1-2 week total from order date to delivery in the case of shipping delays

Tracking Your Order

When Will I Receive Tracking Information?

  • Tracking numbers are emailed automatically once your order ships (not when the order is placed)
  • Please allow 24-48 hours after receiving your shipping confirmation for tracking to become active

How to Track Your Order

  • Click the tracking link in your shipping confirmation email

My Tracking Number Isn't Working

  • New tracking numbers may take 24-48 hours to activate in the system
  • Verify you're using the correct tracking number format
  • If tracking shows "not found" after 48 hours, please contact customer service

Taxes, Duties & Customs

Canadian Orders

All applicable taxes are calculated and collected at checkout. No additional fees will be charged upon delivery.

Shipping Issues & Solutions

Address Changes

  • Address changes can only be accommodated if requested before your order ships
  • Contact customer service immediately with your order number and correct address
  • Once an order has shipped, we cannot redirect it to a new address

Lost, Stolen, or Damaged Packages

  • Lost Packages: If your package hasn't arrived within 7 days past the estimated delivery date, contact us with your order number and tracking information
  • Damaged Packages: Take photos of the damaged packaging before opening and contact us within 24 hours with images of both the damaged packaging and product

Missed Deliveries

If a delivery attempt was made but you weren't available:

  • Check your tracking information for redelivery instructions
  • Contact the courier directly with your tracking number
  • In some cases, packages may be left at a local collection point

Contact Information

If you have any questions about your shipment or need assistance:

  • Email: info@bsmaht.com 
  • Include your order number in the subject line

We're committed to ensuring your order reaches you safely and on time. Thank you for your patience and understanding.